FAQ

What quantities can I print?

The minimum printing is 2m and the maximum is 200m. If you want to print a higher quantity please contact us at printcubator@mitwill.com so that we can provide you with more information and process your order.

Which fabric should I choose?

Printcubator offers a large catalogue with cotton, viscose, silk, linen and polyester fabrics, also with organic or recycled components for responsible fashion. It is important to choose the correct fabric for your project. In the description of each fabric, we give information about the technical data and the suggestion for its uses. To appreciate the handfeel of a fabric, we recommend you order a quality sample. This is a small printed piece of fabric about 6 x 6cm together with its technical data.

What are the delivery times?
The production time depends on the selected material. The shipping date is about 10 days after payment for synthetic fabrics like polyester; and 2-3 weeks for natural fabrics like cotton, viscose, linen or silk.

How does digital printing work?

Digital printing allows to print digital images directly onto the fabric with industrial textile inkjet printers. This method is more flexible and faster than traditional textile printing. It is also a sustainable production method, because the ink and chemical usage is lower. Digital printing permits a maximum of creativity and gives vibrant colors. 

What is the difference between reactive printing and sublimation printing?

Reactive printing can be used for natural fabrics such as cotton, viscose, silk or linen. The image is printed with special textile inks on a conditioned fabric. After printing, the fabric is fixed and washed to give it a special finish.
Sublimation printing is a technology used mainly in polyester-based synthetic fabrics. An image is printed with heat-sensitive inks on special paper. The image is then transferred from the paper to one side of the fabric using heat and pressure.

What is waterless pure printing?
Waterless PURE printing can be used for many woven and jersey fabrics. Pigment inks are printed directly on the fabric. The fabric is given a drying finish. This technology does not use any water for the specific preparation to print nor for the finishing, and helps protect the environment.  

Do the prices include the printing service ?

Yes, the prices listed on the website include the printing service. When entering a quantity, the corresponding price per meter of fabric is displayed.
All prices in the product descriptions are shown net on VAT tax. When you finalise your order, the net price, the VAT amount and the total payment amount are indicated.

Is your delivery address in a different EU country and do you have a company registered with a European VAT identification number? Send us proof of VAT and we will make a net VAT invoice for delivery to the EU.

How can I pay ?

We accept payment by credit card and Paypal

How do I know the status of my order?

At Printcubator we do our best to keep you informed about the status of your order. You will be informed by email at every step or you can verify it in your Printcubator account.

The different stages of the process are:

Pending: the order has been sent and our team is validating the file

Validated: the file has been validated, now you can proceed to the payment so that we can then start working on your order.

Payment accepted: the payment has been received correctly, therefore we will start working on your order as soon as possible

Preparation in progress: your order has been sent to production, let's get to work!

Shipped: Your order is ready and shipped! In a few days you will have your fabric in your hands

Delivered: End of the process, your order is already with you, thank you for trusting us!

Others:

Refund: credit refunded

Payment error: payment error

Authorization accepted from Paypal: Paypal has given its authorization for the payment

Canceled: you have decided to cancel your order

What is the delivery time for a sample ?

The delivery date is about 1 week after payment

If I print the same file on several different fabrics, will I get the same colors?

Printing the same file on different fabrics will give you different colors.

What if I can't put my design on the website because it is too heavy?

Don't worry, if your design file is too heavy, please send it by we transfer to this mail : printcubator @mitwill.com

I want to order a design placed, how to share it with you? 

Please send a mail to printcubator @mitwill.com to explain your project. We will take care of make your project comes true. 

I have finalized my order but no payment has been requested, is this normal?

Indeed, your payment will be made only once your order has been processed by our teams.